Google Cloud Platform Service Level Agreement

Google Cloud Platform is a cloud computing platform offered by Google that provides a wide range of services to businesses and individuals. One of the key benefits of using Google Cloud Platform is its Service Level Agreement (SLA). In this article, we’ll explore what the SLA is, and what it means for businesses using Google Cloud Platform.

What is a Service Level Agreement?

A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service that will be provided and the metrics that will be used to measure that service. SLAs are commonly used in the IT industry to define the service level that will be provided by a cloud computing provider, such as Google Cloud Platform.

The Google Cloud Platform SLA

Google Cloud Platform offers an SLA that guarantees a certain level of uptime for its services. This means that if the uptime falls below the guaranteed level, customers may be eligible for credits or refunds. The Google Cloud Platform SLA guarantees a minimum of 99.95% uptime for its services, with the exception of certain services that have different guaranteed levels of uptime.

The SLA applies to a range of Google Cloud Platform services, including Compute Engine, App Engine, Cloud Storage, Cloud SQL, and many others. The SLA also covers the Google Cloud Platform Network, which is responsible for moving data between Google data centers and the internet.

How to Measure Uptime

Uptime is measured as a percentage of the total time that the service is available. For example, if a service is available 99.95% of the time in a month, this means that it was unavailable for a total of 21.6 minutes (out of a total of 43,200 minutes in a month).

Google Cloud Platform measures uptime using a rolling 30-day window. If the uptime for a service falls below the guaranteed level, customers may be eligible for credits or refunds. The amount of credit or refund is based on the level of uptime that was guaranteed and the amount of downtime that occurred.

To be eligible for credits or refunds, customers must submit a claim within 30 days of the end of the month in which the downtime occurred.


The Google Cloud Platform SLA provides businesses with a guarantee of uptime for a range of cloud computing services. This SLA is important for businesses that rely on cloud computing for critical business operations, as it provides a measure of protection against downtime and ensures that businesses are compensated if downtime does occur.

As a professional, it is important to note that businesses should understand the legal terms of the SLA before signing up for the Google Cloud Platform services. It is always recommended that businesses consult with a legal professional before entering into any contractual agreement.