How to Apply For Obtain Octopus Card in Hong Kong

Apply For Obtain Octopus Card in Hong Kong

To get the Octopus Card, please follow the steps in the following steps:

On-Loan Credit Card

There are a variety of methods to get on-loan Octopus Card:

If you’re arriving via air You can obtain an Octopus when you visit the MTR Customer Service Centre or MTR Ticket and Octopus Selling Machine located at the Hong Kong International Airport. It is possible to get an On-Loan Octopus is also available at MTR Customer Service Centres in each of the MTR station (except Racecourse Station).
If you’re coming via land You can check for the MTR Customer Service Centre at Lo Wu Station or Lok Ma Chau Station or Lok Ma Chau Station / Octopus Selling Machine at Hong Kong West Kowloon Station and the Citybus Ticketing Office at Bus Terminus located at the Hong Kong Port of Hong Kong-Zhuhai Macao Bridge, to obtain an Octopus On-Loan. This On-Loan Octopus is also available at MTR Customer Service Centres in every MTR Stations (except Racecourse Station).
If you’re arriving via sea You can visit the MTR Customer Service Centre in Sheung Wan Station or Tsim Sha Tsui Station for On-Loan Octopus. This On-Loan Octopus is also available at MTR Customer Service Centres in each of the MTR Stations (except Racecourse Station).

Sold Tourist Card

There are many methods to apply for an International Tourist Card:

If you’re arriving via flight You can purchase an Octopus using these ways:
1. Buy one at Ctrip: You can purchase one on the internet – click here
3. and go to Ctrip’s designated counter in Hong Kong International Airport.
4. Airport It is possible to purchase an Sold Tourist Octopus from the following shops in the Hong Kong International Airport on your arrival: China Travel Service (Counter A4, Arrival Hall Terminal 1)
  7-Eleven (Unit 5T058, Arrivals Meeters & Greeters Hall, or any other 7-Eleven outlet)
If you’re arriving via land You can buy an Sold Tourist Octopus at these the following locations:
1. 7-Eleven
  * K8, Unit K8, 2F Lo Wu Station
  Shop WEK B1-1 Hong Kong West Kowloon Station
  * Unit no. 308, G/F., Passenger Clearance Building, Hong Kong- Zhuhai-Macao Bridge Hong Kong Port
2. CTS
  * B2-5 Hong Kong West Kowloon Station
3. Circle K
  * Unit 109 Lo Wu Station
  *Shop WEK B2-28 Hong Kong West Kowloon Station
  * Unit no. 502, 1/F, Passenger Clearance Building, Hong Kong-Zhuhai-Macao Bridge Hong Kong Port
4. VanGo
  * K3 Unit, Lo Wu Station
5. TripAdvisor
  * B2-7 Hong Kong West Kowloon Station
If you’re coming via sea. You can purchase a Visa card at these shops:
*7-Eleven (Shop 289 located on 2nd Floor, Shun Tak Centre 200 Connaught Road Central, Hong Kong)
*7-Eleven (Shop 48-49 Upper Ground Floor, China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon)

For visitors: You may go to every MTR Customer Service Centre to buy or rent an Octopus upon arrival, or to return it prior to departure. If you lease an On-Loan Octopus there will be a handling charge of (i) 9 HK$ for On-Loan Octopus made before April 1, 2019, or (ii) 11 HK$ for On-Loan Octopus issued after April 1, 2019 will be assessed when it is returning within 90 calendar days of the date of the issue.

Reloading and refund

Reloading

Reload your reload using cash at any time at hundreds of locations, from transportation companies to stores. Check the store that you bought your card at There’s a good chance that they’ll also be able to reload your card.
You can also top-up on your Octopus at any time from Shenzhen in the Shenzhen Unionpay EPS Kiosk.

Refund

Before you leave Hong Kong, visit any MTR Customer Service Centre to request a reimbursement of the value remaining on your Octopus.
If the value remaining of less than $500 you can get a refund immediately received from MTR Customer Service Centre. MTR Customer Service Centre.
If the remaining balance is greater than HK$500 the Octopus is returned at the expense of Octopus Cards Limited for processing and will inform your of refund procedure within 9 working days.
Returning the card
- On-loan cads:
  A handling fee of (i) $9 for On-Loan Octopus that were issued before April 1, 2019 and (ii) 11 HK$ for On-Loan Octopus that were issued after April 1, 2019 will be assessed if the Octopus can be returned in the 90-day period of the date of the date of issue.
  If your Octopus is damaged or modified A HK$30 charge will be charged.

Sold Tourist Octopus
Take it home as a memory of your journey.
It is important to note that the cost for an Octopus is not refundable. After the remaining amount is returned then the Octopus cannot be utilized

Office Locations and Contacts

The Octopus Hotline for Customer Service 2266 2222
The Manned Hours of Service are Mondays through Fridays from 9 am until 9 pm. Saturdays from 9 am until 6 pm, excluding Sundays and public holidays.

Fax: 2266 2211

Address:
Octopus Cards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong

What are all the Eligibility

Children aged 3 to 11 can use an Child Octopus
Seniors aged 65 and over can use the Elder Octopus, for travelling on MTR, KMB, Citybus, New World First Bus and New World First Ferry.

Fees

Sold Octopus Tourist

Priced at HK$39 with no an initial value stored
There is no requirement for a deposit
The remaining value will be refunded, but it is possible that the Octopus will be removed from the system.
The card can be kept as a memento at the time you leave HK.

Octopus on Loan

The card is loaned for you to use by Octopus Card Limited.
Type of card:
- Adults: deposit HK$50. Value of initial storage*: HK$20
- The child: Make a deposit of HK$50. Initial stored value*: $100 HK$
- The Elders: Deposit of HK$50. initial stored value* : $20 HK$
A deposit that is refundable and an the initial storage value is required.
Note: *The initial stored value for Standard Octopus selling via “MTR Octopus Selling Machine & Ticket” as well as “Citybus ticketing office in the Bus Terminus at Hong Kong Port of Hong Kong Zhuhai-Macao Bridge” is 70 HK$ (Child Version) and 150 HK$ (Adult and Elder versions).

Validity

Octopus Card that has not been reloaded Octopus Card that has not been loaded (“top-up”) over the period of 1000 days or more will be removed from the system. For Octopus cards issued on-loan prior to 1st October 2017, the card may be activated by visiting every MTR Station Customer Service Centre free of cost. In the case of On-Loan adult Octopus Card (but not the Child or Senior Octopus) issued after the 1st of October 2017, a fee of HK$15 will be taken from any credit card that does not have any added-value or payment transaction for the next three years and thereafter every year after which it will remain inactive.

Documents to Utilize

You can obtain this Octopus Card User’s guide by clicking the link Important Documents

Instructions

If you’re new to Hong Kong you probably haven’t had the opportunity to use the Octopus Card. Octopus Card Octopus is a sophisticated payment device that is accepted across Hong Kong. You can use the card in order to purchase public transportation food, entertainment shopping, and many more. If you’re a tourist or are planning to stay in Hong Kong for a short duration, it may be helpful to have one of the Octopus Card.
There are two kinds of Octopus Card One is an “Sold Tourist Card’ and the second is the “On-Loan Octopus Card.’ The difference between the two types of cards is that the On-Loan Card demands that the applicant make a cash deposit. The card isn’t owned by the person who holds it, but rather to The Octopus Card Limited. The “Sold Tourist Card’ are ideal for visitors to Hong Kong. If you buy the Tourist Card, you don’t have to pay the initial deposit fee. Once you’re done making use of the card you are able to save it for a keepsake.

Documentation is needed

Octopus Card is a type of card that you can use to pay for transport. Octopus Card will be a store-value value card allows you to purchase fares for public transport (trains as well as buses). Additionally, you can make use of Octopus Card to pay for purchases at restaurants and stores. Octopus Card to make purchases at retail stores as well as fast food outlets. It can also be used online when using compatible NFC devices.

You can also use your credit card to pay tolls in the following roadways, tunnels and tunnels

Aberdeen Tunnel
Cross Harbour Tunnels
Eastern Harbour Crossing
Lantau Link (Lantau Toll Plaza/Ma Wan Toll Plaza)
Lion Rock Tunnel
Shing Mun Tunnels
Tseung Kwan O Tunnel
Tsing Sha Highway (Sha Tin Heights Tunnel/Eagle’s Nest Tunnel/Tai Wai Tunnel)

Information that could be helpful

All cardholders:

You can recharge your Octopus at any time Octopus approved Add Value Service Providers using cash, and up to 1,000 HK$.
It can be helpful when you record your Octopus number to be able to refer back later. When the Octopus number is not able to be identified, Octopus Cards Limited may not be able refund the value that was stored for the Octopus.
Important Do not use your Octopus with anyone else because an Octopus cannot be used more than once within the time limit.
Place your Octopus carefully on top of the Octopus reader. Wait until you hear the “toot” sound, and then get the signal that indicates that the purchase has complete, then remove your Octopus. You’ll see the remaining balance of your cards on screen.
If the transaction was not completed because you have moved your Octopus too fast over a reader it in place over the reader.
Be careful not to place at least one Octopus or an Octopus with a different smartcard that is contactless, in front of the Octopus reader at the same time.
Don’t alter your Octopus like breaking it or writing on it, damaging it or cutting it or putting stickers, pictures or other items on it or else your transactions will not be honored , and the rest of the stored value won’t be returned.

To assist you in managing your credit card and take advantage of services that are available for Octopus Cardholders or O! ePay account users You can access Octopus’s officially-licensed Octopus App and online services. For more information, visit this page

External Links

- The official website for Octopus card Octopus card official website – www.octopus.com.hk