How to Pay Telephone Bill In Uganda

Pay Telephone Bill In Uganda By Online

  • In contrast to the method of paying for electricity and water which bills are delivered to the home, bill payment for telephones is made by visiting the bill center or the bank :
  • If you pay using the Bank, then the system will debit the amount due from the customer’s account to the company that you call immediately .
  • If you do not receive your international monthly or quarterly domestic bill, visit the closest bill pay center and request the amount you’ll must pay to cover the phone bill.
  • They will not provide you with an exact duplicate of the invoice, but they will inform you of the amount and provide you with an invoice after you have paid.
  • Payment of your telephone bill online via your mobile Device.
  • The option to pay online for phone Bills reduces time and facilitates the payment in a hurry.
    • Step 1: Firstly, customers have to sign up via any of the telephone companies operating in Uganda offices or the official website
    • Step 2: Login with your user ID and password.
    • Step 3: Choose the bill as well as the method of payment.
    • Step 4. Notification will be sent to inform you that the bill has been immediate payment.
  • Your landline may allow you to make any call and connect to the internet from your home.
  • Visit your exchange and sign up for the new line in order to complete the contract procedure for just shs.2000.
  • Call local numbers.
  • You can get online dial-up service.
  • For more information , click here. benefit from national calling services without any contract and connect to any governorate body in Uganda (Free of charge with the help of a Toll-Free Number.)
  • It is also possible to the customer care service for free on any mobile phone in Uganda.

Required Documents For Pay Telephone Bill

Bill for the previous month. (not required insofar as you know the phone number)

Office Locations and Contacts

Ministry Home Contact

Hon. Nyombi Thembo

Secretary of State Information and Communications Technology


Social Security House, Fourth Floor Jinja Road.

Plot 4, Jinja Road

7817, Kampala



Telephone: 256 (414) 258201

Fax: 256 (414) 258507

Mobile Phone Number: 256-772-538820

Uganda Communication Commission.

Head Office

UCC House

Plot 42-44, Spring road, Bugolobi

P.O. Box 776

Kampala, Uganda

Tel: + 256 414 339000/ 312 339000

Fax: + 256 414 348832


Consumer Affairs/Toll-free line: 0800133911.

Regional Office

North Eastern Regional Office:

Plot 15 Onono Road, Gulu

North Western Regional Office:

Plot 8 Ntuha Road, Masindi

Regional Office South Western:

Lot 2 Circular Road, Mbarara

South Eastern Regional Office:

Lot 39/41 Republic Street, Mbale


  • The person who receives telephone bills must be at least 18 years old age.
  • It is essential to own a business property, building, land or have an agreement in the event that you don’t have land or a construction.


  • For Installation and Contracting fees charges are included for free.
  • Administration Fees for requests are set at 50,000.
  • Internet and Voice service is available for absolutely free.
  • For inquiries about bills and request for a bill, it is absolutely free.


The bill is valid for one month.

Processing Time

  • Please be aware that it can take up to approximately 48 hours to allow Egypt Telecom company to update your account by using an online payment method
  • The transaction can take up to up to 24 hours for it to be updated by a mobile money system.


  • You can pay your telephone bills in person or on the internet using a mobile phone.
  • You need to have current Telephone account details.

The Information You Need

  • You’ll need the details of your phone bill. Telephone invoice information
  • Name of consumer
  • The account number of the consumer
  • The contact number as well as physical address
  • Mobile number
  • The invoice that is used to pay the amount.

Documentation is needed

In a world that is fast-paced it can be difficult, especially when you have a limited time. With the advanced payment options offered through Uganda’s Telecom industry in Uganda the process of paying bills has been made easier and quicker. This guide will provide some of the popular payment methods utilized by phone service providers in Uganda.

The Ugandan Government has contracted with several companies that comprise MTNUganda, MTN Uganda , Uganda Telecom (UTL,)AIRTEL- WARID K2- Uganda , Orange -Uganda to provide both international and domestic (land line) phone service in Uganda. These companies are responsible informing customers about the bill via electronic messages to their customers using their mobile phones or send them to their homes for free. But, the bills do not show up often.The bill payment system differs for domestic and international bills.There are several payment counters run by these firms to serve as billing centers. You are able to pay your bills through any of the banks listed below:

  • Post Bank Uganda
  • Barclays Bank
  • Diamond Trust Bank
  • Crane bank
  • Stanbick Bank
  • Standard Chartered Bank
  • DFCU Bank
  • Orient Bank
  • Bank of Baroda
  • Bank Of Africa.

The ATMs of these banks also function as bill payment centres where customers can pay your bill payments amount.The mobile handsets of different businesses also serve as bill payment centres where users can make payments on the amount of bill they want to pay paying the bill using their mobile devices. International calls are charged in accordance with pay as you go , while domestic calls are charged monthly. Both bills are issued in English with the amount that must be paid.

Information that could be helpful

It is advisable to conduct your research into all phone companies to find the top one that will satisfy your requirements and think about the possibilities in case you reach a point that you need the services that are offered by the Telephone billing clearing centers.

External Links



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